Return policy

All sales are final. No returns due to the custom nature of our products. If for any reason you are not satisfied with your order, please let us know and we will work with you to ensure a positive experience.

Terms of service

Orders are processed Monday through Friday and are normally shipped within 5 working days of placement (excluding weekends and public holidays). Orders are shipped via DPD with tracking numbers. We are a team of 2 people and personally wrap each package carefully to ensure it gets to you safely, please be patient while awaiting your product.

Delivery disclaimer

Shipping labels are automatically generated based on the shipping address you input during the checkout stages, please check that all of the information you enter is correct before checking out to prevent any delays with your order. Orders are dispatched with a tracking number, once your order is with DPD we are no longer in control of the parcel, please be aware that issues can occasionally arise and we will work closely with our couriers to resolve any problems.

Privacy policy

What personal information do we collect from the people who visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use such information in the following ways:

To personalise the user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To improve our website to better serve you.

To allow us to better service you in responding to your customer service requests.

To administer a contest, promotion, survey or other site feature.

To quickly process your transactions.

To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible.

We use regular malware scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via secure socket layer (ssl) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Artwork

All artwork visible on our products is property of Rascals Barbershop and its directors, any unauthorised use of this artwork without strict permission from the directors of Rascals Barbershop will be pursued legally.